An Open Letter to Pavel Durov, Telegram CEO: Addressing the Plight of Admins and the Need for Support

Dear Mr. Pavel Durov,

We, the undersigned, are a group of concerned Telegram users and community leaders who have come together to bring your attention to an issue that has been plaguing our platform for some time now. We would like to express our gratitude for the incredible service Telegram provides as a secure and efficient communication tool. However, we believe there is an urgent matter that needs to be addressed: the plight of our admins and the lack of support they receive when facing malicious activities.

As you are well aware, admins play a crucial role in maintaining the integrity and safety of our communities. They are the unsung heroes who work tirelessly to ensure that our groups remain a safe space for everyone. They are responsible for enforcing community guidelines, moderating content, and keeping our conversations productive and respectful.

However, as our communities grow, so do the challenges admins face. One of the most pressing issues they encounter is the increasing number of scammers who target admins with false reports in an attempt to get their accounts restricted. This not only disrupts the smooth functioning of our groups but also puts the admins’ personal accounts at risk.

We understand that Telegram has strict policies in place to combat abuse and maintain a safe environment for all users. However, the current system seems to be skewed against admins, who often find themselves at the mercy of malicious actors. The lack of a proper support system to address these issues has left admins feeling helpless and unsupported.

We would like to propose the following measures to address this issue:

  • Establish a dedicated support channel for admins: Create a direct line of communication where admins can report instances of abuse and receive timely assistance.
  • Implement a more robust verification process: Develop a system to verify the authenticity of reports and ensure that admins are not unfairly targeted.
  • Introduce an appeals process: Provide admins with a fair and transparent way to appeal account restrictions or bans resulting from false reports.
  • Educate users on the importance of admins: Raise awareness about the vital role admins play in maintaining healthy communities and encourage users to support them.

We believe that implementing these measures will not only help protect our admins but also contribute to the overall health and safety of the Telegram platform. We hope that you will consider our suggestions and take the necessary steps to address this issue.

Thank you for your time and attention. We look forward to your response and working together to create a better Telegram experience for everyone.

Your friends at AmaZix